01 / Inbound → Book
Leads come in. They never hit the book. A Saturday call is one way. New names, not new guests.
For health and wellness owners
Missed calls. Empty chairs. Memberships nobody asked for.
We find where money leaks.
Every one of those is a follow-up that never went out. Your booking, your payments, and your texts each did their job. The handoff between them is where it died, and that is the part nobody owns. Four spots. Tap the ones that sound like you. If nothing is broken, we say so.
Where money leaves
Four spots money leaves a practice.
Each one is a handoff between inbound, the chair, and the next visit. Mark the ones you recognize.
02 / Book → Show
The confirmation was supposed to go out. It sat in someone's texts, and the chair sat empty.
03 / Show → Pay
The visit happened. The balance, the membership, and the add-on all wait on a follow-up nobody finished.
04 / Pay → Rebook
They paid, they loved it, and the 90-day return is sitting in someone's head, a second calendar, or a spreadsheet.
The pattern
This is the pattern we look for, not a client result. Ads book. The confirmation never sends. The chair sits empty. Memberships get sold, then nobody asks for the next visit. If that is happening in your software, the leak check will show it. If it is not, we say so.
Your software stays
We don't replace it.
Booking, checkout, and memberships stay where they are. We look at the money leaking around them.
Our software
already does that.
Good.
The confirmation still sat in someone's texts. The Saturday call never got a callback. The 90-day return is still in someone's head. We check that. Not whether the button exists.